Accessibility at HEIN
HEIN is committed to meeting the accessibility requirements that apply to our organization under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its regulations.
We take accessibility into consideration in the way we provide information, services, facilities and employment opportunities, and we work to identify and address accessibility barriers where required.
Website Accessibility
HEIN seeks to provide a website that can be used by a broad range of visitors, including people with disabilities.
Accessibility is considered as hein.ca is developed, maintained and updated. However, accessibility may vary depending on the content, technology being used, and third-party services or functionality.
If you experience difficulty accessing information or functionality on hein.ca, please contact us using one of the methods below. We will consider the request and provide or arrange an accessible format, communication support or other appropriate means of access where required and reasonably practicable.
Third-Party Content and Services
Hein.ca may contain links to external websites or use third-party services, applications, maps, documents or other content that is not operated or directly controlled by HEIN.
The accessibility of third-party content and services may vary. If third-party content creates a barrier to accessing information or a service provided by HEIN, please contact us so that we can consider an appropriate alternative where required.
Accessible Formats and Communication Supports
Accessible formats and communication supports are available upon request in accordance with applicable accessibility requirements.
Where a request is made, HEIN will consult with the person making the request to determine a suitable accessible format or communication support, taking into account the person’s accessibility needs.
Accessible formats and communication supports will be provided in a timely manner and at a cost, if any, that is no more than the regular cost charged to others, as required by applicable law.
Visiting HEIN
If you require accommodation when visiting a HEIN office or project site, please contact us to discuss your accessibility needs.
Access to active construction sites is subject to site-specific safety requirements, conditions and access controls. Accommodation requests relating to a project site will be considered in accordance with applicable accessibility and human rights requirements, together with applicable health and safety obligations and site conditions.
Advance notice, where possible, may assist us in making appropriate arrangements.
Employment and Recruitment
HEIN provides accommodation for applicants with disabilities during its recruitment processes in accordance with applicable accessibility and human rights requirements.
Applicants who require accommodation in relation to an assessment, interview or other part of the recruitment process may contact us at careers@hein.ca. HEIN will consult with applicants requesting accommodation to determine a suitable accommodation based on their accessibility needs.
Accessibility Feedback
HEIN welcomes feedback regarding accessibility and the manner in which we provide goods, services or facilities to people with disabilities.
Accessibility-related feedback, requests or complaints may be submitted using any of the following methods:
Telephone:
613-831-2335
Online:
Use the contact form on our Contact page.
Mail:
HEIN
275 Michael Cowpland Drive, Suite 200
Kanata, Ontario K2M 2G2
If you are reporting a website accessibility issue, information such as the page involved and a description of the issue may help us understand and respond to the concern.
HEIN will review accessibility feedback and address accessibility-related complaints in accordance with our applicable obligations. Accessible formats and communication supports are available, upon request, for the feedback process.
Last updated: October 2026
